Last updated: September 30, 2026
Effective date: September 30, 2026
This guide explains how to request deletion of a LINKITVPN account, the effects of deletion, and the handling of subscriptions and records retained as required by law. Shinsei Soft Co., Ltd. (the "Company") is responsible for the technical operation of the account service.
After signing in, users can select "Delete Account" in the app's account or settings area, review the on-screen information, and confirm the request. For account security, this action is available only for an account whose identity has been verified. Menu labels may differ by app platform and version.
If users cannot sign in or cannot use the in-app deletion option, they should contact [email protected] from their registered email address. Requests to access or delete personal information may also be sent to [email protected]. The Company may verify necessary account information to prevent someone else from deleting an account without authorization. Do not send passwords or verification codes by email.
Once deletion is complete, the original account and its service entitlements can no longer be used, and restoration is not guaranteed. Deletion does not mean that all information relating to past transactions is removed from every system at the same time. Limited records needed for legal compliance, payments, refunds, disputes, security, or customer support may be retained separately under the Privacy Policy, then deleted or de-identified when no longer needed.
If a user has used LinkItVPN Edge, deleting the online account does not automatically clear local administration settings or diagnostic information stored on the device. Users should manage local data using the methods available on the device. For assistance, contact [email protected]. Deleting the account does not affect rights under applicable law relating to the device purchase or warranty.
Deleting a LINKITVPN account does not automatically cancel subscriptions or recurring payments managed by an app store, website payment service, or another purchase channel. Users should cancel automatic renewal through the original purchase channel and confirm the cancellation status there. If the purchase channel is unclear, send an order reference to [email protected] for assistance. Do not send a full credit-card number.
Account deletion, cancellation of automatic renewal, and refunds are separate processes. Refund eligibility and requests are governed by the purchase terms, the rules of the original purchase channel, and applicable law.
Service support (account operations and subscriptions): [email protected]
Privacy contact (personal-information requests): [email protected]
Related documents: Privacy Policy, Terms of Service, and Cookie Policy.